JIKU Ltd Privacy Notice.

Contact details

JIKU Ltd
Company number: 15591185
Registered office: 1 Sopwith Crescent, Wickford, Essex, SS11 8YU
Email:

This notice covers personal information relating to customers, prospective customers, suppliers, business contacts and users of our website. Employee and recruitment information is handled separately.

What information we collect, use, and why

Providing services and goods, including delivery

We may collect or use:

• Names and contact details
• Business names, job titles and roles
• Addresses
• Purchase, order, project or account history
• Payment or bank details where required
• Records of meetings, decisions and project communications
• Information relating to compliments, complaints or claims
• Correspondence and other information you provide to us

Operating customer and supplier relationships

We may collect or use:

• Names and contact details
• Business names, job titles and roles
• Addresses
• Order, project and account information
• Payment or bank details where required
• Correspondence and records of agreements or decisions

Business development, service updates and marketing

We may collect or use:

• Names and business contact details
• Company names, job titles and professional roles
• Information about relevant business interests, requirements or previous contact with us
• Marketing preferences and records of objections or opt-outs

Dealing with queries, complaints or claims

We may collect or use:

• Names and contact details
• Purchase, service or project history
• Relevant information from previous investigations or communications
• Financial transaction information where relevant
• Correspondence

Website operation and security

When you use our website, our hosting and security providers may process technical information needed to deliver and protect the site. This may include your IP address, browser and device information, request data and security signals.

Our contact form uses Cloudflare Turnstile to help distinguish legitimate visitors from automated traffic. Turnstile processes technical information and signals about the visitor or browser for this security purpose. It does not access, store or transmit the contents of the enquiry entered into the form.

Cloudflare services may use strictly necessary cookies or similar technologies where required to provide security functionality. We do not use advertising or behavioural-tracking cookies on this website.

Our website currently uses Google Fonts to provide typefaces. When these fonts are loaded from Google's servers, technical information such as the visitor's IP address may be transmitted to Google. We may replace this with locally hosted fonts in future.

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. The lawful basis we rely on depends on the reason we are using the information.

Our lawful bases for the collection and use of your data

To provide services and goods, operate customer or supplier relationships, and respond to project enquiries:

• Contract – where we need the information to take steps at your request before entering into a contract, or to enter into or carry out a contract with you.
• Legal obligation – where we need to use or retain information to comply with the law, including accounting, tax and other regulatory requirements.
• Legitimate interests – where necessary for the effective administration of our business, management of business relationships, maintenance of appropriate records and protection of our commercial interests, provided those interests are not overridden by your rights and interests.

For business development, service updates and marketing:

• Legitimate interests – where we have a legitimate business reason to contact relevant business contacts about services that may reasonably be of interest to them, subject to applicable direct-marketing rules and your right to object.
• Consent – where consent is required by law or where we have specifically asked you to consent. You can withdraw consent at any time.

For queries, complaints and claims:

• Legitimate interests – to investigate, respond to and keep appropriate records of enquiries, complaints or disputes.
• Contract – where the matter relates to an existing or proposed contract.
• Legal obligation – where processing is necessary to comply with a legal or regulatory requirement.

For website operation and security:

• Legitimate interests – to operate, maintain and secure our website, prevent spam, fraud and abuse, and ensure that our contact form functions reliably.

Your data protection rights

Depending on the circumstances and the lawful basis we rely on, you may have the following rights:

• Your right of access – you have the right to ask us for copies of your personal information and certain other information about how it is used.
• Your right to rectification – you have the right to ask us to correct personal information you think is inaccurate or complete information you think is incomplete.
• Your right to erasure – you have the right to ask us to delete your personal information in certain circumstances.
• Your right to restriction of processing – you have the right to ask us to limit how we use your personal information in certain circumstances.
• Your right to object to processing – you have the right to object to certain processing of your personal information, including direct marketing.
• Your right to data portability – in certain circumstances, you have the right to ask that we transfer personal information you provided to another organisation or to you.
• Your right to withdraw consent – where we use consent as our lawful basis, you can withdraw that consent at any time.

If you make a data protection rights request, we will respond without undue delay and normally within one month. To make a request, please contact us using the details at the top of this notice.

Where we get personal information from

We may obtain personal information:

• Directly from you
• From the organisation you work for or represent
• From customers, suppliers, professional contacts or other people who introduce or refer you to us
• From publicly available sources, including company websites, Companies House, professional directories and professional networking platforms
• From suppliers and service providers where relevant to the business relationship

How long we keep information

We keep personal information only for as long as we reasonably need it for the purpose for which it was collected, or where we need to retain it for legal, contractual, accounting, quality-management or other legitimate business requirements.

• General enquiries and prospective customer records that do not lead to an ongoing relationship: normally up to 2 years after the last meaningful contact.
• Customer, supplier, project and contractual records: normally 6 years after the relevant project or business relationship ends, unless a longer period is reasonably required.
• Accounting, invoicing and payment records: normally 6 years after the end of the relevant accounting period, or longer where required by law.
• Complaints and claims: normally 6 years after the matter is closed, or longer while a dispute, claim or investigation remains active.
• Business development and marketing contact information: reviewed at least every 2 years and deleted or updated when it is no longer relevant or accurate.
• Marketing objections and opt-outs: we may retain the minimum information necessary to ensure that we continue to respect your preference not to receive marketing from us.
• Website and security information: retained only for as long as reasonably necessary for website security, troubleshooting and abuse prevention, taking account of the retention arrangements of the relevant service providers.

Who we share information with

Where necessary and appropriate, we may share personal information with:

• Accountants, insurers and professional or legal advisers
• Banks, payment providers and other financial service providers where relevant
• IT, email, website hosting and security providers, including Cloudflare
• Suppliers, subcontractors or manufacturing partners where information needs to be shared to fulfil a project or contract
• External auditors, certification bodies or inspectors where relevant
• Relevant regulatory, tax, law-enforcement or other public authorities where required or permitted by law
• Other organisations where we are legally obliged to share personal information

We do not sell personal information.

International transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we use service providers and transfer arrangements intended to provide appropriate protection for personal information in accordance with UK data protection law.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us using the email address shown at the top of this notice.

If you remain unhappy with how we have used your personal information after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
www.ico.org.uk/make-a-complaint

Changes to this privacy notice

We may update this privacy notice if our activities, website or data-processing arrangements change. The current version will be published on this page.

Last updated: 24 August 2026